Contact Us

If you have compliance inquiries, product authenticity checks, service suggestions, or discover suspected violations on our platform, please contact us through the following channels:

Compliance Consultation and Customer Service Hotline: +44 7354 785804 (Business Hours: GMT+8 [09:00-22:00], excluding statutory holidays)

Official Email: Yanyueyancao@gmail.com (Please include “Compliance Consultation” or “After-Sales Inquiry” in the subject line. We will respond within one business day.)

Regulatory Feedback: If you believe our platform has violated regulations, you may also file a complaint directly with the local Tobacco Monopoly Bureau (complaint hotline: [+86 12315]). We will actively cooperate with regulatory authorities in their investigation and handling.

We understand that tobacco retail is not just a commercial activity; it carries strict legal and social responsibilities. Going forward, Yanyue will continue to prioritize compliance and responsibility, providing standardized and reliable services to adult tobacco consumers. We will also resolutely protect the healthy growth of minors and contribute to the healthy and orderly development of the tobacco industry. WhatsApp: +44 7354 785804
Email: Yanyueyancao@gmail.com
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若您有合规咨询、产品真伪查询、服务建议等需求，或发现平台存在疑似违规行为，欢迎通过以下方式联系我们：​
合规咨询与客服热线：+44 7354 785804（工作时间：GMT+8[09:00-22:00]，法定节假日除外）​
官方邮箱：Yanyueyancao@gmail.com（邮件主题请注明 “合规咨询”“售后需求” 等，我们将在 1 个工作日内回复）​
监管反馈：若您认为平台存在违规行为，也可直接向当地烟草专卖局投诉（投诉电话：[+86 12315]），我们将积极配合监管部门调查处理。​
我们深知，烟草零售不仅是商业行为，更承载着严格的法律责任与社会责任。未来，Yanyue将继续以合规为基、以责任为纲，为成年烟草消费者提供规范、安心的服务，同时坚决守护未成年人健康成长，助力烟草行业健康有序发展。
WhatsApp:+44 7354 785804
Email:Yanyueyancao@gmail.com
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