What payment methods does the platform support?
Mainstream mobile payments: WeChat Pay and Alipay. Real-time settlement is achieved through the platform’s integrated payment function. The payment process is the same as regular online shopping, with no additional steps required.
PayPal: Major global bank debit and credit cards are supported. Payments can be made directly after linking PayPal. This information is only used for transaction verification and is stored encrypted throughout the entire process.
What should I do if the message “Payment successful but order not confirmed” appears after payment? This situation is usually caused by a data synchronization delay with the payment channel. You can follow these steps:
First, check your payment account statement to confirm whether the funds have been debited. If not, re-initiate the payment.
If the funds have been debited, there’s no need to make a repeat payment. The platform automatically synchronizes payment data every 10 minutes, and order confirmation is usually completed within 30 minutes.
To manually check synchronization, go to the “My Orders – Pending Payments” page and click “Check Payment Status.” The system will manually trigger data synchronization.
Contact Customer Service: If the payment has not been confirmed for more than an hour, provide a screenshot of your payment receipt (including the transaction time, amount, and order number) and contact Customer Service. Customer Service will coordinate with the payment institution to verify the process within 12 hours to ensure the order is processed or to refund the funds.
How long does it take for a refund to be credited to my account? Where will the refund be sent? Refunds will be processed strictly via the original payment method, with the following timeframes:
WeChat Pay and Alipay: After your refund request is approved, funds will be returned to the original payment account within 1-3 business days. You can track your refund status on your payment statement.
PayPal: Funds will be returned to the original bank card within 3-5 business days. The specific timeframe is subject to PayPal’s clearing speed.
If funds have not been received within these timeframes, please contact customer service with your refund order number to inquire about the funds’ status.
平台支持哪些支付方式？
- 主流移动支付：微信支付、支付宝，通过平台聚合支付功能完成实时结算，支付流程与日常线上购物一致，无需额外跳转；
- PAYPAL支付：支持全球主流银行借记卡、信用卡，绑定PAYPAL后可直接完成支付，绑定信息仅用于交易验证，全程加密存储
- 先查看支付账户账单：确认款项是否实际划出，若未划出，可重新发起支付；
- 若款项已划出：无需重复支付，平台每 10 分钟自动同步一次支付数据，通常 30 分钟内可完成订单确认；
- 手动查询同步：进入 “我的订单 – 待付款” 页面，点击 “查询支付状态”，系统将手动触发数据同步；
- 联系客服：若超过1小时仍未确认，可提供支付凭证（截图含交易时间、金额、订单号）联系客服，客服将在 12 小时内协调支付机构核实处理，确保订单正常生效或款项原路退回。
- 微信支付、支付宝：退款申请审核通过后，1-3 个工作日内退回原支付账户，可在支付账单中查询退款进度；
- PAYPAL支付：3-5 个工作日内退回原绑定银行卡，具体到账时间以PAYPAL清算速度为准；
- 若超过上述时效未到账，可提供退款单号联系客服，协助查询资金流转状态。