{"id":11125,"date":"2025-10-21T17:01:52","date_gmt":"2025-10-21T17:01:52","guid":{"rendered":"https:\/\/paradisehdx.com\/?page_id=11125"},"modified":"2026-02-02T11:18:10","modified_gmt":"2026-02-02T11:18:10","slug":"%e6%94%af%e4%bb%98%e6%96%b9%e5%bc%8f","status":"publish","type":"page","link":"https:\/\/paradisehdx.com\/?page_id=11125","title":{"rendered":"Payment Methods"},"content":{"rendered":"

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What payment methods does the platform support?<\/p>\n

Mainstream mobile payments: WeChat Pay and Alipay. Real-time settlement is achieved through the platform’s integrated payment function. The payment process is the same as regular online shopping, with no additional steps required.<\/p>\n

PayPal: Major global bank debit and credit cards are supported. Payments can be made directly after linking PayPal. This information is only used for transaction verification and is stored encrypted throughout the entire process.<\/p>\n

What should I do if the message “Payment successful but order not confirmed” appears after payment? This situation is usually caused by a data synchronization delay with the payment channel. You can follow these steps:
\nFirst, check your payment account statement to confirm whether the funds have been debited. If not, re-initiate the payment.
\nIf the funds have been debited, there’s no need to make a repeat payment. The platform automatically synchronizes payment data every 10 minutes, and order confirmation is usually completed within 30 minutes.
\nTo manually check synchronization, go to the “My Orders – Pending Payments” page and click “Check Payment Status.” The system will manually trigger data synchronization.
\nContact Customer Service: If the payment has not been confirmed for more than an hour, provide a screenshot of your payment receipt (including the transaction time, amount, and order number) and contact Customer Service. Customer Service will coordinate with the payment institution to verify the process within 12 hours to ensure the order is processed or to refund the funds.
\nHow long does it take for a refund to be credited to my account? Where will the refund be sent? Refunds will be processed strictly via the original payment method, with the following timeframes:<\/p>\n

WeChat Pay and Alipay: After your refund request is approved, funds will be returned to the original payment account within 1-3 business days. You can track your refund status on your payment statement.<\/p>\n

PayPal: Funds will be returned to the original bank card within 3-5 business days. The specific timeframe is subject to PayPal’s clearing speed.<\/p>\n

If funds have not been received within these timeframes, please contact customer service with your refund order number to inquire about the funds’ status.<\/p>\n

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