Refund policy

At paradisehdx.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you’re not happy with your order, our team is here to help make the return process as simple and stress-free as possible.

How to Return an Item:

If you’re not completely satisfied with your purchase, we offer a 30-day return policy for your convenience.

To initiate a return, simply contact our friendly support team through any of the following channels:

Email
Live chat on our website
Our team will guide you through the return process and ensure everything is handled smoothly. Whether it’s a refund or exchange, we’re here to help and make it right.

Important Notes:

Ø No restocking fees are applied for returns made within 30 days of the original purchase date.

Non-Returnable Items:

Please note, certain items are non-returnable and non-refundable. These include:

Ø Items that have been personalized or engraved

Ø Urns or jewelry that have been filled

Ø Products that have been damaged or altered by the customer

Ø Orders that are older than 30 days

Packaging & Sending Your Return:

Ø To ensure the safe return of your item:

Ø Pack the product in its original packaging to prevent damage during transit.

Ø We recommend using a tracked and insured shipping method to protect your return in case of loss or damage. We cannot issue credit for items damaged due to improper packaging.

Damaged, Defective, or Incorrect Items:

Upon delivery, please inspect your package carefully. If you receive an item that is damaged, defective, incorrect, or missing, you must notify us within 24 hours of receipt. We will replace the item for the same item.

Next steps:

Ø Keep all original boxes and packaging, as they may be needed for an inspection by the carrier.

Ø No return will be accepted for damaged items without prior authorization.

Ø If the damage or issue is reported within the specified time frame, we’ll work quickly to correct the problem, including replacing incorrect items or missing parts at no extra cost.

Refund Processing
Once we receive and inspect the returned item, we’ll process your refund.

Refunds will be issued within 5–7 business days to the original payment method.

You will receive a confirmation once the refund has been successfully processed.

For any assistance or questions, please contact our support team at E Mail: paradisehdx@outlook.com or call us at +1 2138488415 .

We are committed to ensuring your satisfaction and are happy to assist with any concerns you may have.