How are tobacco products on the platform delivered?
All tobacco products sold on the platform have completed customs clearance and registration procedures by qualified export wholesalers and are stored in designated overseas warehousing and sorting centers. After an order is placed, products are shipped directly from overseas warehouses. The delivery area is consistent with the sales area. You can view the specific shipping warehouse and logistics history on the order page.
What is the shipping time and method?
All tobacco products sold on the platform are delivered via international air transport companies, with the fastest delivery time being 2-3 days.
After placing an order, you can track your package information on the platform in real time. Please ensure you stay connected.
In the event of force majeure:
Natural disasters: Extreme weather or geological disasters such as typhoons, earthquakes, floods, mudslides, heavy rain and snowstorms, resulting in warehouse shutdowns and logistics operations.
Public events: Public health emergencies and major public safety incidents triggering restrictive measures such as regional control and traffic blockades.
Government actions: Warehouse relocations and temporary closures of logistics channels due to public interests such as urban construction and road planning, or temporary adjustments to tobacco regulatory policies affecting the supply chain.
Other objective events: Sudden large-scale power outages or communication interruptions, resulting in complete disruption of the platform’s order processing, warehousing, sorting, or logistics distribution systems.
How will the platform handle the delay in shipping/delivery due to force majeure?
If force majeure causes shipping delays, the platform will follow the following process:
Proactive Notification: Upon confirmation of force majeure, we will notify you within 24 hours via SMS, order notification, or other means, detailing the event type, estimated duration of the impact, and follow-up plans.
Order Options: You can choose to “Wait for Delivery to Resume” or “Request a Refund.”
Choose “Wait”: After the force majeure ends, the platform will prioritize backlogged orders and synchronize logistics tracking via messaging once delivery resumes.
Choose “Refund”: Paid payments will be refunded within 1-3 business days of request, free of charge.
平台的烟草产品如何配送？
如遇不可抗力因素
- 自然灾害类：如台风、地震、洪水、泥石流、暴雨暴雪等极端天气或地质灾害，导致仓库停工、物流停运；
- 公共事件类：如突发公共卫生事件、重大公共安全事件等，引发区域管控、交通封锁等限制措施；
- 政府行为类：如因城市建设、道路规划等公共利益需要，导致仓库搬迁、物流通道临时关闭，或烟草监管政策临时调整影响供应链；
- 其他客观事件：如突发大规模停电、通信中断等，导致平台订单处理、仓储分拣或物流配送系统全面瘫痪。
不可抗力导致订单无法按时发货 / 配送，平台会如何处理？
- 主动告知：在确认不可抗力影响后，24 小时内通过短信、订单消息等方式通知您，说明事件类型、预计影响时长及后续方案；
- 订单选项：您可选择 “等待恢复配送” 或 “申请退款”：
- 选择等待：不可抗力结束后，平台将优先处理积压订单，恢复发货后通过消息同步物流轨迹；
- 选择退款：已支付款项将在申请后 1-3 个工作日内原路退还，无任何手续费；