About Us
As a legal tobacco retail platform that strictly adheres to the Tobacco Monopoly Law of the People’s Republic of China and related regulations, Yanyue has been committed to providing adult tobacco consumers with traceable, quality-assured tobacco products since 2001, adhering to the core principles of “compliant operations, honest service, and fulfilling social responsibility.” We also resolutely implement relevant tobacco industry regulatory requirements and prohibit the sale of tobacco to minors.
Our Business Cornerstone: Legal Qualifications, Compliance First
Tobacco sales are a state-owned monopoly, and compliance is fundamental to our survival and development. The platform consistently adheres to “legal operations” throughout its operations, meeting the following core qualifications and standards:
Complete Business Qualifications: We hold a “Tobacco Retail License” (License No.: [DYF4V58DF9224]) issued by the national tobacco monopoly administrative department. Our business scope and regions strictly adhere to the license’s approved terms, and we prohibit any sales beyond our scope or across regions.
Legal Supply Channels: All tobacco products on sale are purchased directly from local tobacco companies. We maintain a “supply traceability ledger” that details the purchase date, specifications, quantity, and company release receipts for each batch of products, ensuring that “every pack of cigarettes is traceable and every unit of goods is legitimately sourced.”
Strict Price Management: We strictly adhere to the tobacco industry’s “clear price labeling” regulations. All product prices are marked according to tobacco company guidance prices. We prohibit price gouging, underpricing, or other practices that disrupt market order. Clear and standardized price tags protect consumers’ right to know.
Our Service Principles: Guaranteed Authenticity, Quality, and Peace of Mind
Targeting the needs of adult tobacco consumers, we consistently prioritize “authenticity, convenience, and transparency” as our service goals, ensuring a secure consumer experience through standardized processes:
1. Quality Assurance: Multiple Verifications to Eliminate Counterfeiting
Incoming Inspection: Upon arrival, each batch of tobacco products is verified by a dedicated staff member against the tobacco company’s delivery notes to verify product specifications, barcodes, and anti-counterfeiting labels to ensure consistency with authentic products.
On-Sale Inspections: Regular sampling inspections are conducted on on-sale products, focusing on packaging integrity and the validity of anti-counterfeiting codes. Suspected counterfeit products are immediately removed from shelves and reported to tobacco regulatory authorities.
Authenticity Guarantee: We offer consumers a “tenfold compensation for counterfeit products” guarantee. If consumers have questions about product authenticity, we can contact the tobacco quality inspection department for verification. If counterfeit products are confirmed, we will compensate them as promised.
2. Consumer Regulations: Strict Age Verification
In accordance with the “Minors Protection Law” and tobacco regulatory requirements, we have established a strict “Adult Consumer Identity Verification Mechanism”:
Online purchases require a real-name authentication system to verify the purchaser’s age (orders must be at least 18 years old). Orders that fail age verification will not be accepted.
During delivery, delivery personnel will verify the recipient’s ID information and confirm that the recipient is at least 18 years old before delivering the product. If the recipient is under 18, delivery will be refused and the reason will be explained.
The platform homepage and product detail pages prominently display the warnings “Smoking is harmful to health” and “Sale of tobacco products to minors is prohibited” to reinforce social responsibility.
3. Transparent Service: Clear Process with No Hidden Gems
Order Transparency: Order status is synchronized in real time after placing an order (review → stocking → delivery → receipt). Logistics information can be checked through the platform’s order center or the logistics partner’s system, and delivery times are clearly marked.
After-Sales Transparency: If consumer needs are not met due to product quality issues (such as shipping damage) or order errors, you can request after-sales service within 7 days of receipt. Our customer service team will respond within 24 hours to assist with returns, exchanges, or reissues. (This requires ensuring the product is unopened, does not affect resale, and complies with tobacco retail return and exchange regulations.) Our Social Responsibility: Advocating for Reasonable Practices and Prioritizing Health
As a tobacco retailer, we are fully aware of the unique characteristics of tobacco products and consistently prioritize fulfilling our social responsibilities, proactively promoting health-conscious practices.
Health Warnings: We consistently display legal warnings such as “Smoking is Harmful to Health” and “Quitting Smoking is Good for Your Health” in prominent locations such as the platform homepage, order confirmation page, and packaging, without diminishing or concealing health risk warnings.
Refusing to Induce Consumers: We will not engage in any form of tobacco product promotions (such as discounts, discounts, or free gifts), publish misleading promotional content, or emphasize non-compliant selling points such as “taste” or “quality.” We will objectively display only basic information such as product specifications and prices.
Supporting Tobacco Control: We regularly participate in tobacco control awareness campaigns organized by local tobacco authorities, educating consumers about the health risks of smoking to themselves and others, promoting smoking cessation consultation channels, and fulfilling our role as a “responsible tobacco retailer.” Our Team: Professional, Compliant, and Dedicated
Yanyue’s operations team is comprised of professionals familiar with tobacco industry regulations and with years of retail service experience. Core members have all completed compliance training organized by tobacco regulatory authorities and possess the following capabilities and qualities:
Compliance Operations Team: Responsible for maintaining qualifications, managing supply, and interpreting policies, ensuring platform operations consistently comply with the latest tobacco regulatory requirements. Regular internal compliance training is conducted to prevent violations.
Quality Control and Verification Team: Dedicated personnel are responsible for product warehousing and on-sale verification. They are familiar with the authenticity characteristics and anti-counterfeiting identification methods of various tobacco products and have the expertise to identify counterfeit products.
Customer Service Team: Following systematic training, these personnel are not only familiar with product information and service processes, but also can accurately answer consumer questions regarding compliance policies and health warnings. They patiently handle after-sales requests and avoid evasion and delays.
Contact Us
If you have compliance inquiries, product authenticity checks, service suggestions, or discover suspected violations on our platform, please contact us through the following channels:
Compliance Consultation and Customer Service Hotline: +44 7354 785804 (Business hours: GMT+8 [09:00-22:00], excluding statutory holidays)
Official Email: [Yanyueyancao@gmail.com] (Please include “Compliance Consultation” or “After-Sales Inquiry” in the subject line. We will respond within one business day.)
Regulatory Feedback: If you believe our platform has violated regulations, you may also file a complaint directly with the local Tobacco Monopoly Bureau (complaint hotline: [+86 12315]). We will actively cooperate with regulatory authorities in their investigation and handling.
We understand that tobacco retail is not just a commercial activity; it carries strict legal and social responsibilities. Going forward, Yanyue will continue to prioritize compliance and responsibility, providing standardized and reliable services to adult tobacco consumers. We will also resolutely protect the healthy growth of minors and contribute to the healthy and orderly development of the tobacco industry.
关于我们
作为严格遵循《中华人民共和国烟草专卖法》及相关规定的合法烟草零售平台，Yanyue 自 2001 起，便以 “合规经营、诚信服务、履行社会责任” 为核心准则，致力于为成年烟草消费者提供 “来源可溯、品质保真” 的烟草产品，同时坚决落实烟草行业相关监管要求，杜绝向未成年人售烟。
我们的经营基石：合法资质，合规先行
烟草销售属于国家专营专卖领域，合规是我们生存与发展的根本。平台始终将 “合法经营” 贯穿于运营全流程，具备以下核心资质与规范：
完备经营资质：持有国家烟草专卖行政主管部门核发的《烟草专卖零售许可证》（许可证号：[DYF4V58DF9224]），经营范围、区域严格遵循许可证核定内容，杜绝超范围、跨区域销售；
正规货源渠道：所有在售烟草产品均直接采购自当地烟草公司，建立 “货源追溯台账”，详细记录每一批次产品的采购日期、规格、数量及烟草公司出库凭证，确保 “每一包烟都可溯源、每一份货都来源正规”；
严格价格管理：严格执行烟草行业 “明码标价” 规定，所有产品售价均按照烟草公司指导价格标注，无哄抬价格、低价倾销等扰乱市场秩序的行为，价格标签清晰、规范，保障消费者知情权。
我们的服务准则：保真保质，安心消费
针对成年烟草消费者的需求，我们始终以 “保真、便捷、透明” 为服务目标，通过规范化流程保障消费体验：
1. 品质保真：多重核查杜绝假冒
入库核查：每一批次烟草产品到货后，由专人对照烟草公司出库单核对产品规格、条包码、防伪标识，确保与正品特征一致；
在售巡检：定期对在售产品进行抽样检查，重点核查包装完整性、防伪码有效性，若发现疑似假冒产品立即下架，并上报烟草监管部门；
正品承诺：向消费者承诺 “假一赔十”，若消费者对产品真伪有疑问，可协助联系烟草质检部门进行鉴定，一经确认假冒，将按承诺履行赔偿责任。
2. 消费规范：严格落实年龄审核
根据《未成年人保护法》及烟草监管要求，我们建立严格的 “成年消费者身份审核机制”：
线上购买时，需通过实名认证系统验证购买人年龄（年满 18 周岁方可下单），未通过年龄审核的订单一律不予受理；
配送环节中，配送人员将核对收件人身份证信息，确认年满 18 周岁后再交付商品，若收件人未满 18 周岁，将拒绝配送并说明原因；
平台首页、商品详情页均显著标注 “吸烟有害健康”“禁止向未成年人出售烟草制品” 警示语，强化社会责任提示。
3. 透明服务：流程清晰无隐藏
订单透明：下单后实时同步订单状态（审核→备货→配送→签收），物流信息可通过平台订单中心或物流合作方系统查询，配送时效明确标注；
售后透明：若因产品质量（如运输破损）或订单失误导致消费者需求未满足，可在收货后 7 日内申请售后，客服团队将在 24 小时内响应，协助处理退换货或补发事宜（需确保产品未拆封、不影响二次销售，且符合烟草零售退换货相关规定）。
我们的社会责任：倡导理性，重视健康
作为烟草零售经营者，我们深知烟草产品的特殊性，始终将 “履行社会责任” 置于重要位置，主动传递健康理念：
健康警示宣传：在平台首页、订单确认页、包装单据等显著位置，持续标注 “吸烟有害健康”“戒烟有益健康” 等法定警示语，不弱化、不隐藏健康风险提示；
拒绝诱导消费：不开展任何形式的烟草产品促销活动（如打折、满减、买赠等），不发布诱导性宣传内容，不强调烟草产品 “口感”“档次” 等非合规卖点，仅客观展示产品规格、价格等基础信息；
支持控烟公益：定期参与当地烟草部门组织的控烟宣传活动，向消费者普及吸烟对自身及他人健康的危害，推广戒烟咨询渠道，践行 “负责任的烟草零售者” 角色。
我们的团队：专业合规，恪尽职守
Yanyue的运营团队由一批熟悉烟草行业法规、具备多年零售服务经验的专业人员组成，核心成员均通过烟草监管部门组织的合规培训，具备以下能力与素养：
合规运营团队：负责资质维护、货源管理与政策解读，确保平台运营始终符合最新烟草监管要求，定期组织内部合规培训，杜绝违规操作；
品控核查团队：专人负责产品入库、在售核查，熟悉各类烟草产品的正品特征与防伪识别方法，具备辨别假冒产品的专业能力；
客服服务团队：经系统培训后上岗，不仅熟悉产品信息与服务流程，更能准确解答消费者关于合规政策、健康警示的疑问，耐心处理售后需求，避免推诿拖延。
联系我们
若您有合规咨询、产品真伪查询、服务建议等需求，或发现平台存在疑似违规行为，欢迎通过以下方式联系我们：
合规咨询与客服热线：+44 7354 785804（工作时间：GMT+8[09:00-22:00]，法定节假日除外）
官方邮箱：[Yanyueyancao@gmail.com]（邮件主题请注明 “合规咨询”“售后需求” 等，我们将在 1 个工作日内回复）
监管反馈：若您认为平台存在违规行为，也可直接向当地烟草专卖局投诉（投诉电话：[+86 12315]），我们将积极配合监管部门调查处理。
我们深知，烟草零售不仅是商业行为，更承载着严格的法律责任与社会责任。未来，Yanyue将继续以合规为基、以责任为纲，为成年烟草消费者提供规范、安心的服务，同时坚决守护未成年人健康成长，助力烟草行业健康有序发展。